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Freightliner   |  Kenworth   |   Peterbilt   |   International   |   Volvo |   Hino
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num-1How can I place my order?
To order a product, this should be available on the website within the range of products Available online.

Follow these easy steps    Here
num-2Payment choices

We currently accept Visa, MasterCard, American Express and Discover. We are also able to accept money orders, PayPal, electronic checks and personal checks. To make money orders or personal checks please email us with details of your order and personal details (name and address). We will send the invoice by email and procedures.
num-3How do I know my order is secure?

Protecting your order information is important to us.
We highly secure servers to protect your information online.
num-4How will I be charged?

Company staff will contact you first to confirm your order placed online, it shall inform the delivery time and product availability, while confirming its form and payment date. All prices are in US dollars (USD).
num-5How much are the shipping and delivery times are?

All orders will ship from Palmer Texas or directly from the manufacturer by UPS or UPS Priority email. When salesperson confirm with you your order made, they will inform the shipping and delivery time.
num-6Is there any charge of customs for international orders?

Orders shipped outside the US through customs and may be subject to import duties, taxes and custom processing fees that the customer is responsible. Contact your local customs office for information on what charges will apply to international orders.
num-7 International orders and billing verification:

All international orders, or orders using international credit cards must be accompanied with a fax that includes a photo ID, the credit card number and expiration date, and the legend: "I (your name), authorize the following purchase (I add what you bought) with the amount of (write total) " with your signature.

All verifications are safe for you, and we appreciate your patience in processing information.
num-8 How i can change / cancel my order?

Once orders are placed on our website, for changes or cancellations, please contact us as soon as possible so as not to start the ordering process.

Attention: responsible for orders already shipped.
See our refund policy for details.
num-9Which is your refund / interchange policy?

Please, consider the fact that, if we made a mistake on your order, we will take full responsibility to correct it. Please contact us if an event of this type occurs. All products sold by 5 PG TRUCK PARTS are high quality, brand, and come with factory warranties. Please verify all items upon receipt.
If the items are damaged please report it to us immediately, and we will take full responsibility for its replacement. We ask you to send back the items to us, please note that you have 30 days to do, and that is only valid if the item is new and not used. 5 PG TRUCK PARTS reserves the right to charge a restocking fee of 20% to any change, at our discretion.
num-10 How i can contact with you?

Please, see the Section Contact Us on site for more information.
Go to section
num-11 Do all my pieces are going to get together?

Although most of our ship orders from our central warehouse in Palmer Texas, will be cases in which orders are divided into several shipments. But do not worry! It will provide you with additional tracking numbers if an order is broken or is sent from two locations.
num-12My order was damaged in shipping, what do I do?

If you are present during the delivery and the package is damaged, ask the delivery driver to wait while you check the contents of the package. If you find anything damaged, refuse the package by the reasoning of damage during transport. This means that you are sending back to us. Then call the following Mobile Phones: Mobile: 214-930-6221 Office: 972-449-3504 / 972-449-3538 to inform us of the damage, and inform you of any measure.

If it is too late to reject the package, take many informative photos of the damage to (A) the product and the condition of the containers they feel are necessary (2-3 operate normally). Save the packaging may be required for the investigation process conducted by the delivery service. Then call the following Mobile Phones: Mobile: 214-930-6221 Office: 972-449-3504 / 972-449-3538 and we can start your claim.
num-13 Do you ship to Canada?

Yes! We ship both UPS and USPS to Canada. If you feel that the product you buy is not giving your zip code in Canada an official shipping quote please contact one of our team members by calling 352-789-6701.

In areas certain our free phone cannot function. Canadian Customs requires recipients to pay duties and taxes in every shipment entering Canada. These charges may include POST, GST, HST, duties and other taxes of goods. A brokerage fee also may be charged to process shipments and submit the customs documentation required for Customs Canada on behalf of the importer.
num-14 How do I hasten an order?

At this time, the only way you will be able to run an order is a team member calling our toll-free number during working hours contact. The team member needs your order information and checks whether the order has left our warehouse. If your order already has a tracking number associated with it we will no longer be able to speed it.
Additional charges may apply to get the order.
num-15 I ordered a weekend, when I can expect my order to ship?

Your order will be processed Monday morning and will contact you our sales staff to confirm your order placed, inform the delivery time and payment. This also applies to holidays, and orders are processed the next business day (s) after the end of the non-working dates.
num-16 I would ask for an article, but I can not find it on the site.

While we are many brands and manufactures many articles truck accessories, we can not list each individual item. Please send an email to our sales staff, he will check availability and a quote on any product.

Please see our contact section for CONTACT Us for more information. Note that you can offer package deals for large orders. This would be